Privacy Policy

Last Updated: 30/11/2025

Introduction

Emerson's on Main Asian Importers ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Emerson's on Main Asian Importers, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

This Privacy Policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.

1. Information We Collect

1.1 Personal Information You Provide to Us

When you interact with our Site, we may collect the following types of personal information:

  • Account Information: Name, email address, phone number, billing address, shipping address
  • Payment Information: Credit card details, billing information (processed securely through our payment processors)
  • Purchase History: Products purchased, order dates, order values
  • Communication Data: Information you provide when contacting customer support or subscribing to our newsletter
  • Profile Data: Preferences, feedback, survey responses

1.2 Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device and usage:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages
  • Location Data: General geographic location based on IP address
  • Cookie Data: Information collected through cookies and similar tracking technologies (see our Cookie Policy)

1.3 Information from Third Parties

We may receive information about you from:

  • Payment Processors: Transaction and fraud prevention data
  • Social Media Platforms: If you connect your social media account
  • Marketing Partners: Demographic and interest data
  • Analytics Providers: Aggregated usage statistics

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 To Fulfill Orders and Provide Services

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Handle returns and refunds

2.2 To Improve Our Services

  • Analyze site usage and customer behavior
  • Conduct market research and surveys
  • Test new features and products
  • Improve website functionality and user experience

2.3 To Communicate With You

  • Send promotional emails and newsletters (with your consent)
  • Notify you about changes to our services or policies
  • Respond to your inquiries and requests
  • Send administrative information

2.4 To Ensure Security and Prevent Fraud

  • Monitor and prevent fraudulent transactions
  • Protect against unauthorized access
  • Ensure compliance with legal obligations
  • Enforce our terms and conditions

2.5 For Marketing and Advertising

  • Display personalized advertisements
  • Measure advertising effectiveness
  • Conduct targeted marketing campaigns
  • Retarget visitors who have shown interest in our products

Legal Basis for Processing (GDPR):

  • Contract Performance: Processing necessary to fulfill our contract with you
  • Legitimate Interests: Our legitimate business interests, such as improving services
  • Consent: Your explicit consent for marketing communications and cookies
  • Legal Obligation: Compliance with applicable laws and regulations

3. How We Share Your Information

We may share your personal information with:

3.1 Service Providers

  • Payment Processors: Stripe, PayPal, Shopify Payments
  • Shipping Carriers: FedEx, UPS, USPS, DHL
  • Email Service Providers: Mailchimp, Klaviyo
  • Analytics Providers: Google Analytics, Hotjar
  • Customer Support Tools: Zendesk, Intercom
  • Hosting Services: Shopify, AWS, Cloudflare

3.2 Marketing and Advertising Partners

  • Social Media Platforms: Facebook, Instagram, Pinterest, TikTok
  • Advertising Networks: Google Ads, Facebook Ads
  • Retargeting Services: Criteo, AdRoll

3.3 Legal and Compliance

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Enforce our terms and conditions
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Protect the rights and safety of others

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do NOT sell your personal information to third parties for their own marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information, please see our Cookie Policy.

You can manage your cookie preferences through our Cookie Consent Manager on the Site.

5. Your Rights and Choices

5.1 GDPR Rights (For EU/EEA/UK Residents)

You have the following rights under GDPR:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data ("Right to be Forgotten")
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for marketing or cookies at any time
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

5.2 CCPA Rights (For California Residents)

Under the California Consumer Privacy Act, you have the right to:

  • Right to Know: Request information about data collected, used, and shared
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt-out of the sale of personal information (we do not sell data)
  • Right to Non-Discrimination: Equal service regardless of exercising your rights

Do Not Sell My Personal Information: We do not sell your personal information. If you wish to ensure your data is not shared for advertising purposes, you can opt-out through our Cookie Consent Manager.

5.3 How to Exercise Your Rights

To exercise any of these rights, please:

  • Email us at: emersonsonmain@yahoo.com.au
  • Write to us at: 391 Princes Highway Ulladulla NSW 2539

We will respond to your request within 30 days (GDPR) or 45 days (CCPA).

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements

Typical Retention Periods:

  • Account Data: Until you request deletion or account closure
  • Order Data: 7 years for tax and accounting purposes
  • Marketing Data: Until you unsubscribe or request deletion
  • Cookie Data: As specified in our Cookie Policy (typically 6-24 months)

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption: SSL/TLS encryption for data transmission
  • Access Controls: Limited access to personal data on a need-to-know basis
  • Regular Audits: Security assessments and vulnerability testing
  • Secure Payment Processing: PCI-DSS compliant payment processors
  • Employee Training: Staff training on data protection and privacy

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States. These countries may have different data protection laws.

For transfers from the EU/EEA/UK, we ensure adequate safeguards through:

  • Standard Contractual Clauses (SCCs)
  • Adequacy Decisions by the European Commission
  • Privacy Shield Frameworks (where applicable)

9. Children's Privacy

Our Site is not intended for children under the age of 16 (or 13 in the United States). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the new policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification (for material changes)

Your continued use of the Site after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Emerson's on Main Asian Importers
Email: emersonsonmain@yahoo.com.au
Phone: 0405059634
Address: 391 Princes Highway Ulladulla NSW 2539